We are pleased to accommodate returns and exchanges within 14 days. If 14 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it containing 95% or more of the original liquid in the bottle. It must also be in the original packaging including the velvet pouch it is contained in. To complete your return, we require a receipt or proof of purchase.
Returns on Items Purchased with Coupons/Discount Codes: An order placed using a promotional discount code or in conjunction with an scentfriday promotion such as "10% Off" cannot be returned . We will be happy to issue you an exchange or store credit.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account or credit card statement again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Your Next Step will be to contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@scentfriday.com
